What do you need?

It depends on where you started your membership.

On iPhone, through Apple: open the iPhone Settings app, tap your name at the top, then Subscriptions, then UNSTAGED, then Cancel. You can also get there from the UNSTAGED app under Settings, Manage subscription.

On the web, with a card: sign in at unstaged.se, open Settings, and under Subscription choose Cancel membership (Cancel trial, during the trial). It opens our payment page at Stripe, where you confirm.

Either way you keep everything until the end of the period you have paid for, and your wedding stays saved.

If the charge on your statement is from Apple, it is an Apple subscription and is managed in the iPhone Settings app under your name, Subscriptions.

If the charge says UNSTAGED and you entered a card on unstaged.se, it is managed on the web under Settings, Subscription.

If you still cannot tell, we can look it up from your email address.

The trial is seven days. If you do nothing, the plan you chose starts when the trial ends and the first payment is taken then.

To avoid the charge, cancel before the trial ends. With Apple, cancel at least 24 hours before the end, because Apple prepares the renewal a day ahead.

Cancelling during the trial does not cut it short. You keep UNSTAGED until the seven days are over.

We do not send a reminder before the trial ends, so set one for yourself if you are deciding.

Cancelling stops the next renewal. It does not undo a payment that has already gone through, so a charge made before you cancelled stays.

Check that the cancellation went through. On iPhone, under Settings, your name, Subscriptions, UNSTAGED should show an end date and no renewal. On the web, Settings shows under Subscription the date it ends and that it will not renew.

Deleting the app, or deleting your UNSTAGED account, does not cancel an Apple subscription. It has to be cancelled with Apple.

If it was cancelled before the charge date and the charge still came, write to us with the email on your account and the date, and we will look into it.

If you paid through Apple, Apple decides refunds and we cannot issue or see them. Ask at reportaproblem.apple.com: sign in, choose "Request a refund", and pick UNSTAGED. Apple usually answers within two days.

If you paid with a card on unstaged.se, write to support@unstaged.se from the email on your account and tell us what happened. A person reads every request.

Yes. There is a monthly plan and a yearly one, and both start with the seven-day trial. The prices for your country are on the plan screen before you confirm.

To switch between them on iPhone, open Settings, your name, Subscriptions, UNSTAGED. On the web, open Settings and under Subscription choose Receipts and payment method.

This almost always means you are signed in to a different account than the one that pays. Signing in with Apple, with Google and with an email address can create three separate accounts, even when the email looks the same.

Sign out, then sign in the same way you did when you first set up your wedding. Your wedding and your membership will be there.

One membership covers both of you. If your partner pays, you are covered once you have joined their wedding with the invite.

Cancel your membership first if you have one. Deleting the account does not cancel an Apple subscription.

Then open Settings, in the app or on unstaged.se, and choose Delete account at the bottom.

If the button gives an error, write to us from the email on the account and we will delete it for you.

On unstaged.se, open Settings and find Sign-in and email. Enter the new address and confirm it from the email we send there.

You will be signed out once on your devices. Sign in again the same way as before and everything is where you left it.

Open Settings and choose Invite Your Partner. Send them the invite. They install UNSTAGED or open unstaged.se, create their own sign-in, and enter the invite to join your wedding.

You then plan in the same wedding, on phone and computer, and one membership covers you both.

Yes. In Settings there is an invite for your planner. They join your wedding with it and can see and edit the planning with you.

You can remove a planner again from Settings at any time.

Yes. The iPhone app and unstaged.se show the same wedding, and a change in one appears in the other within a second or two. Sign in the same way on both.

Some things are easier on a computer, like the seating floor plan and comparing quotes in the budget.

In the iPhone app, go to Planning, then Budget, and tap Set up budget. It asks for your guest count, currency, total and what matters most to you, and calculates an amount for each category.

The app does not let you change the total or the amount for a single category afterwards. That is done on unstaged.se: press Budget in the top menu. On the Overview tab, click the amount under Total Budget to change the total. On the Budget tab, click the number in the Estimated column to set a category, and use Add row for a new category.

unstaged.se also works in the browser on your phone, so you can do this from Safari.

In the iPhone app, go to Planning, then Budget, and tap + Quote. Upload the quote from Photos or Files (a PDF, JPG or PNG) and UNSTAGED reads the amount for you. Check it, pick the category and save.

On unstaged.se, open Budget, click a category on the Budget tab and press Upload quote.

A quote does not count in your budget until you add it to the budget, so you can collect several. Comparing quotes side by side is on unstaged.se: open the category and press Compare.

On a computer, open unstaged.se, go to Planning, then Guest List, and press Import CSV. Save your Excel, Numbers or Google Sheets file as CSV first. The columns it reads are Name, Email, Phone, Group, RSVP, Meal, Allergies, Table, Plus One and Notes, and you see a preview before anything is added.

The import is not in the iPhone app and does not show in the browser on a phone. In the app, guests are added one at a time under Planning, Guests.

In the iPhone app, go to Planning and scroll the row of tabs sideways to Seating. You can add tables and seat your guests there.

The floor plan, where you place the tables in the room, is on unstaged.se under Planning, Seating Chart, and needs a computer to move tables. Exporting the seating chart as a PDF is also on unstaged.se.

On iPhone, open the image or pin, tap Share, and choose Save to UNSTAGED. Pick the moodboard or Decor idea it belongs to. If you do not see UNSTAGED in the share list, scroll to the end of the row of apps, tap More, and switch it on. You need a recent version of the app.

There is no link that imports a whole Pinterest board. Images are saved one at a time, so the board stays yours and edited.

Open your Wedding Deck and use Share. It gives you one link to send to vendors and family. They do not need an account to open it.

You choose which sections the Deck shows. The link stops working if the membership ends.

You can connect your wedding to Claude or ChatGPT and ask it to read a quote into your budget, add a guest list, or write a brief from your moodboards. You choose what it may see and edit.